We service all of our jewelry by repairing, or replacing. We charge $25 which we use to offset shipping and overhead. Once you have emailed us and gotten confirmation that we can service your piece please send a copy of that email with your return address and the order number for this repair payment to: BLACK&BLUE 108 W39TH ST. #901 NY NY 10018
Please ship with tracking. The USPS is an excellent choice.